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Communication Log

A communication Log Book serves as documentation between the client and the employees/supervisor providing the service. Any minor problems that are detected by the cleaning staff, will be noted, and special requests from the client may be written in the log book.

Regular Customer Service visits

The manager assigned to the facility will visit the appropriate contact person on a regular basis. These visits will be in person during the initial start-up of services and may be conducted by telephone at the request of the customer

Customer Evaluation Questionnaires

Questionnaires will be distributed to the building occupants on the random basis to evaluate our service. These Questionnaires will be returned to customer and then collected by us to help us measure the quality of our service.

Escalation Matrix at Unit Level

Escalation Matrix will be made before the start up of the facility and shared with the customer.